Users of the popular second-hand marketplace app Vinted are expressing widespread frustration on social media due to significant delays in receiving orders shipped via InPost UK, one of Vinted’s partner courier services.
According to posts reviewed by the BBC, numerous users report parcels that have not been collected from InPost UK lockers or are stalled in transit with no updates to tracking information.
Some customers have received notifications indicating successful delivery despite not receiving their items, while others have encountered technical issues at lockers during the collection process.
InPost UK, which distributes parcels to lockers for customer pickup, has issued an apology for network “delays” attributed to an IT malfunction.
Sonia Fallows, a resident of Manchester, is currently awaiting the arrival of second-hand toy building blocks ordered through Vinted.
Speaking to the BBC, she stated, “It’s been stuck in the warehouse for eight days without being scanned.”
“I have spoken to them every day, and they keep running circles around me. They are just not doing anything to resolve the issue.”
Ms. Fallows, a frequent user of the courier service, noted her frustration, stating that the service, “usually really good,” has become unreliable.
“I have got some favourite sellers on Vinted, but if they are going to use InPost, I just won’t use them anymore,” she added, highlighting the potential impact on Vinted sellers.
InPost UK acknowledged the disruptions on its website, attributing them to a “software integration issue.”
The company stated that it has “isolated the root cause” of the problem and is “making significant progress” towards its resolution.
Despite assurances that the issues would be resolved by Wednesday, some InPost UK users report continued delays in receiving their parcels.
On X, one woman detailed receiving a new delivery date of October 22, expressing that she “won’t use Inpost ever again.”
Another user posted: “Here we all still are in the dark about where are parcels are and when they will arrive.”
In May, InPost acquired parcel delivery firm Yodel, in a move both companies hailed as creating one of the largest logistics firms in the UK.
At the time of the deal, InPost UK chief executive Neil Kuschel announced expansion plans to handle over 300 million parcels annually, stating the company was “reshaping the future of parcel delivery.”